Contact us

We are here to help and would be delighted to take any feedback or questions in relation to our approach to supporting customers in financial difficulty.  To speak to a member of the team, please fill in your details on the form below and send this to us.  A member of our team will then respond to you directly.

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Important: The information you provide will be sent to NRAM by e-mail. E-mail via the Internet is inherently insecure. It may be subject to interception in transit and therefore you should not send any confidential information by this means. NRAM staff may reply to your e-mail; however, it is policy that the group will not provide any confidential or sensitive information via this means.

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Please note - this service is aimed at Debt Advisers who support our customers. We cannot respond to customer enquires directly. Please visit the Help with payment difficulties section of our website to see how we can support customers who are struggling to make their monthly payments.

For any case specific queries you can contact our Financial Hardship Team directly on 0845 600 3682*

Lines are open 8am to 8pm Monday to Friday and 9am to 1pm Saturday.