Landmark Mortgages FAQs
Information for customers transferring to Landmark
How do I know if my account is transferring to Landmark Mortgages Limited (‘Landmark’)?
We have written to all affected customers in July 2016 with full details. If you do not receive such a letter, then your account is not included in the transfer.
Why is NRAM plc changing to Landmark?
NRAM plc was sold to the US-based investment firm, Cerberus Capital Management LP (Cerberus), on 5 May 2016. As part of this transaction it was agreed that Cerberus would change the name of NRAM plc to Landmark Mortgages Limited (‘Landmark’).
Who owns my mortgage or loan?
Your account continues to be owned by NRAM plc, which has been sold to Cerberus and will be renamed as Landmark. This transaction was undertaken in full accordance with your Terms and Conditions.
What has changed?
We have changed our name to Landmark, so you will start to see our new logo on all of your letters and statements. We are also changing our telephone numbers, bank details and launching a new customer website. However, The terms and Conditions of your account will not change and your Account Number will stay the same.
How does this affect me?
As well as seeing our new Landmark logo on all of your letters and statements, we will also be changing our telephone numbers and launching a new customer website.
Also if you have recently received any of the documents listed below please note that they will still be valid until the expiry date quoted on the document:
Offer documentation or
If you have a ‘Safe & Sure’ account you need take no action as a result of this change.
How do I make a customer service query or complaint?
Please contact Landmark directly.
What if I have more than one mortgage with NRAM?
We have sent a separate confirmation letter for each mortgage that is included in this (or any other) sale and transfer. If you do not receive a letter relating to your other mortgages, they are not included in this transfer.
Will I receive any other communications from NRAM?
All communications will now come from Landmark, with the exception of responses to complaints or account changes previously submitted to NRAM.
What if I am currently making changes to my account?
Any changes to your account that are already in progress with us or have already been agreed by us will still be made.
What do I need to do now?
If you pay by Standing Order, bank transfer, online banking or by using a paying-in book, you can find out how to change your monthly payment details by visiting the Landmark website.
Important: you should change your payment details as soon as possible after receiving your letter from us as Landmark. This will avoid you potentially missing a payment and falling into arrears.
If you currently pay by Direct Debit, you need take no action.
How can I set up a Direct Debit?
If you want to set up a Direct Debit to make your payments each month, just call us.
What if I have redeemed (fully paid off) my account?
If you have fully paid off your loan, you need take no further action.
Will my current Arrangement To Pay (ATP) be maintained?
Yes. If you currently have a payment arrangement to clear your arrears, there will be no change to your existing ATP. You should continue to make the agreed payments.
Is my personal information safe?
Yes - we will always comply with our legal obligations under the Data Protection Act 1998.
Will my credit score be affected?
No. The relevant Credit Reference Agencies will be notified of the change to Landmark Mortgages Limited and they will update your report accordingly. They may send you an automated notification about this, which will be for information only.