Is my loan affected by these issues?
If your loan is CCA regulated, this does not necessarily mean that you have been affected by these issues. This depends on whether you have been sent any communications that did not comply with all the requirements prescribed by the CCA.
We wrote to affected NRAM customers following the 2012 review, providing specific details about the impact on their loan account which may have included the amount of redress, revised monthly payments and revised term end date if applicable. We have also written to customers affected by the 2014 review.
If you hold more than one loan with NRAM, you will have been sent a specific letter for each loan affected by these issues.
Please note - if you hold an unsecured personal loan with a 16 digit account number, we can confirm you were NOT affected by these issues. Our review determined that the communications sent to you during the term of these loans followed the exact format prescribed by the CCA.