Here are details of how to make a complaint to NRAM.
You can make a complaint in writing to:
NRAM Mortgage Operations
PO Box 625
Or you can call our Customer Relations team on 0330 159 9626*. We are available Monday to Friday from 8:30am to 6pm.
Or by email to: firstname.lastname@example.org
What if I'm not happy with your final decision?
If you're dissatisfied once you've received our final response you can refer your case to the Financial Ombudsman Service (FOS) using the details below:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
Call 0300 123 9123
Please note - the Financial Ombudsman Service will not look at your complaint until you have exhausted our internal complaints procedure and received our final response letter.
The Financial Ombudsman Service publishes details of rulings on their website. Click here to search the database of historic FOS rulings.
If you need our response in another format such as Braille, large print, audio or interpreter services, please contact our Dedicated Team by:
Telephone: 0330 159 9626* (8:30am to 6pm Monday to Friday)
Disability Awareness Team
PO Box 625
By e-mail: email@example.com