How are you helping customers find a better mortgage deal?
To help our customers save money and gain greater flexibility we are actively working with other lenders to find suitable remortgage deals and may pro-actively contact some customers with details of offers that may be suitable.
We will always advise a customer to speak to their original broker if they require advice before moving their mortgage. If the customer no longer has a relationship with their broker then we will refer them to one of our broker partners to ensure that they receive the best mortgage for their needs.
We also now offer a DealFinder tool to help customers search the market to find a better deal. This searches the whole market and compares mortgages from lenders that meet the customers chosen requirements. The data and the system is provided independently by Defaqto, a leading supplier of financial information to a wide range of organisations. Not every deal shown will be available through intermediaries.