We’re here for you

Losing a loved one can be one of the most difficult experiences in anyone’s life. But you are not alone. There’s plenty of support available to help you get through, including guidance on how to deal with the financial and practical matters that will inevitably need to be addressed after someone has passed away.

Call us - we’re here to help

The comprehensive range of resources we have brought together here provides a source of practical advice and information that can help you get back on track. But don’t forget that we can help too. If you’re facing difficulties paying your mortgage don’t wait until it’s too late - call us and we will work with you to sort things out, including putting practical arrangements in place that will prevent matters getting worse.

Call us on 0330 159 9610

Our process

In the first instance we recommend you speak to us by calling our team on 0330 159 9610* and we will explain what you need to do next.

Writing to us

Alternatively you may prefer to write to us, if so please see below for further information about what you will need to send us and where to send the information to.

You will need to send us:

  • The full name of the deceased customer and mortgage account number, if known.
  • Your full name, address and contact number.
  • The full name and address of the personal representative of the estate (if different from above).
  • The original Death Certificate.
  • If obtained, a sealed copy of the grant of probate/ certificate of confirmation.

You will need to send the above to:

PO BOX 624,

All original documents will be returned to you via recorded delivery.

If you have any questions or would like to speak to us please ring 0330 159 9610*

There is a wealth of online advice and support available that can assist with all kinds of life, finance and health problems - if you know where to look for it. So we’ve brought together these resources to help you find this information.

The Samaritans

Totally confidential, impartial help 24/7 with whatever problems might be troubling you.

Visit site


Constant, ongoing support aimed at improving the lives of everyone living with cancer.

Visit site

Citizens Advice

Offers free, confidential and impartial advice, including via web chat, on legal, money and other problems.

Visit site

Money Advice Service

Provides free, clear and unbiased advice to help you make the most of your money.

Visit site


Christian-based debt service and money management courses aimed at helping people out of debt and poverty.

Visit site

NHS Choices

Helps to assess how money worries might be affecting your health and offers advice on how to better manage your finances.

Visit site

Helpful tools

There are a number of online tools available that can provide you with information and guidance if you need help with your finances. Click on the link below to get started.

Money advice service

Money advice

Tools and online chat that can help you budget, save and cut back on outgoings, as well as compare costs for different financial products.

Use tool

Balance my bills


A tool to help you review your income and expenditure, allowing you to compare your spending to the national UK average and showing where you might be able to save money.

Use tool